FUELSHINE MILEAGE TRACKER: TERMS OF SERVICE

4. SUBSCRIPTION & PAYMENT TERMS

4.1 Pricing & Plans

Fuelshine offers multiple subscription tiers:

 

 

 

 

 

 

 

 

 

 

 

 

 

Pricing subject to change: We may update prices with 30 days' notice. Existing subscriptions continue at current price until renewal.

4.2 Payment Processing

Fuelshine uses Stripe and Square for secure payment processing.

Payment methods accepted:

• Credit card (Visa, Mastercard, American Express, Discover)

• Debit card

• Apple Pay (iOS)

• Google Pay (Android)

• PayPal (where available)

Your payment information:

• Never stored on Fuelshine servers

• Tokenized and encrypted by Stripe/Square

• Subject to PCI-DSS compliance

• You can update payment method anytime in Settings → Billing

4.3 Billing & Charges

How billing works:

1. Charges occur on the same date each month/year (your billing cycle date)

2. You receive an invoice via email before each charge

3. Failed charges are retried automatically (up to 3 attempts)

4. Unpaid accounts may be suspended

Recurring billing:

• You authorize automatic recurring charges

• You can cancel anytime (cancellation effective at end of current billing period)

• Cancellation does NOT provide refunds for current period

Taxes & fees:

• Prices shown may not include applicable taxes (GST/HST in Canada, sales tax in US, VAT in EU)

• You are responsible for all applicable taxes

• Taxes are calculated and collected at checkout

• B2B customers may provide tax ID for exemption

4.4 Refunds & Cancellation

Refund policy:

• 7-day money-back guarantee: If you cancel within 7 days of purchase, we refund your payment in full

• After 7 days: No refunds for past usage; upgrade/downgrade occurs at next billing cycle

• Subscription cancellation: Effective at end of current billing period; no prorated refunds

• Technical failures: If we fail to deliver services (app entirely unavailable >72 hours), partial refund considered case-by-case

How to cancel:

1. Go to Settings → Subscription → Cancel Plan

2. Or email billing@getfuelshine.com with "Cancellation Request" + your email

3. Cancellation is effective immediately; you retain access through end of billing cycle

Account closure & data:

• Canceling does NOT delete your account or data

• To delete account entirely, see Privacy Policy Part 4

• After account deletion, we retain data per legal retention schedule (7 years for tax records)

 

5. USER RESPONSIBILITIES & CONDUCT

5.1 Acceptable Use Policy

You agree NOT to:

Illegal Activity

• ❌ Use Fuelshine for illegal purposes (fraud, tax evasion, money laundering, etc.)

• ❌ Violate any federal, state, provincial, or local laws

• ❌ Engage in activities that harm others (harassment, threats, extortion)

• ❌ Facilitate organized crime or terrorism financing

Fraud & Deception

• ❌ Falsify mileage, fuel, or vehicle data

• ❌ Submit false insurance claims based on Fuelshine data

• ❌ Use fake driver's licenses or forged government IDs

• ❌ Create multiple accounts to game the system or avoid limits

• ❌ Misrepresent vehicle ownership or driver identity

Data Integrity & Security

• ❌ Hack, reverse-engineer, or modify the Fuelshine app

• ❌ Attempt to access other users' accounts or data

• ❌ Exploit vulnerabilities; instead, report them to security@getfuelshine.com

• ❌ Use the app to collect others' data without consent

• ❌ Run automated tools, bots, or scrapers against Fuelshine servers

• ❌ Attempt to bypass rate limits, geographic restrictions, or access controls

Intellectual Property

• ❌ Copy, modify, or redistribute Fuelshine code or features

• ❌ Reverse-engineer the OBD data collection algorithms

• ❌ Claim ownership of Fuelshine's intellectual property

• ❌ Use our branding without written permission

Spam & Abuse

• ❌ Send unsolicited messages or spam to other users

• ❌ Post offensive, defamatory, or sexually explicit content

• ❌ Harass, bully, or threaten other users

• ❌ Spam customer support with irrelevant or abusive requests

5.2 Violation Consequences

If you violate these Terms:

1. First violation: Warning + temporary feature restriction (24-72 hours)

2. Second violation: Account suspension (7-30 days)

3. Third or severe violation: Permanent account termination + data deletion + potential legal action

No refunds: Violations may result in forfeiture of subscription fees and balance.

Legal action: We may pursue civil and criminal claims if violations cause harm (fraud, data theft, etc.).

 

6. LIABILITY DISCLAIMERS & LIMITATIONS

6.1 "AS-IS" Service

Fuelshine is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.

We DO NOT warrant:

• ✗ Accuracy: GPS coordinates may vary ±5-20 meters; OBD data may be incomplete or delayed

• ✗ Availability: Service may be interrupted for maintenance (with 24h notice when possible)

• ✗ Uninterrupted operation: We do not guarantee 100% uptime

• ✗ Data security: No system is 100% secure; breach risk exists despite our protections

• ✗ Device compatibility: We support iOS 14+ and Android 8+; older versions may not work

• ✗ Emergency services: Fuelshine is NOT an emergency app; do not rely on it for emergencies

6.2 GPS & Location Data Limitations

GPS accuracy limitations:

• ❌ Tunnels: GPS signal lost; location data unavailable

• ❌ Urban canyons: Location error may be ±50-100 meters between tall buildings

• ❌ Underground parking: GPS signal blocked

• ❌ Bridges/overpasses: Intermittent signal loss

• ❌ Remote areas: Sparse satellite coverage = reduced accuracy

• ❌ Weather: Heavy clouds, rain, snow may affect accuracy

Legal implications:

• GPS data alone is NOT sufficient for tax audits; supplement with fuel receipts, maintenance records

• IRS Publication 587 requires "contemporaneous records" – keep receipts, photos, notes

• Fuelshine provides corroborating evidence, not proof by itself

• Always consult a tax professional

For insurance claims:

• GPS data may be challenged in court; insurers may require additional evidence

• Never fabricate data; insurance fraud is a criminal offense

• Fuelshine is a tool to track actual driving, not generate fictional trips

6.3 OBD Data Limitations

OBD accuracy issues:

• ❌ Manufacturer variance: Different vehicles report fuel consumption differently

• ❌ Sensor aging: Older sensors drift; data may become less accurate over time

• ❌ Environmental factors: Cold/hot weather affects fuel consumption readings

• ❌ Aftermarket modifications: Custom engines/fuel systems may report inaccurately

• ❌ Hybrid/electric vehicles: Consumption formulas may not apply; accuracy varies

• ❌ Vehicle state: Engine idling, AC usage, tire pressure affect fuel economy

Not a diagnostic tool:

• Diagnostic Trouble Codes (DTCs) are warnings, not diagnoses

• Always have a professional mechanic inspect warning codes

• Fuelshine does NOT replace professional vehicle maintenance

• Do not ignore warning codes; do not drive unsafely

6.4 Eco-Driving Coaching Limitations

DriveSmart Score™ is NOT:

• ✗ A substitute for driver's education

• ✗ Guaranteed to improve fuel economy

• ✗ A predictive model for accident risk

• ✗ Insurance company policy on whether you qualify for discounts

Harsh braking/acceleration detection:

• May produce false positives (e.g., emergency maneuver to avoid collision)

• Not intended to penalize safe, defensive driving

• Used for coaching purposes only; not for surveillance or punishment

• Insurance companies apply their own scoring rules

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7. ACCURACY & TAX COMPLIANCE DISCLAIMERS

7.1 NOT Tax or Legal Advice

IMPORTANT DISCLAIMER:

Fuelshine generates mileage logs and fuel consumption records for informational purposes only. We provide no tax advice, legal advice, or professional accounting services.

What this means:

• We do NOT interpret tax law or regulations

• We do NOT determine whether your mileage qualifies for deductions

• We do NOT prepare tax returns or Form T2125 (Canada) / Schedule C (USA)

• We do NOT represent you before the CRA or IRS

Your responsibility:

• Consult a certified accountant or tax attorney before claiming deductions

• Keep original fuel receipts, maintenance records, and trip notes

• Maintain records for 6-7 years in case of CRA/IRS audit

• Fuelshine data is supporting evidence, not legal proof by itself

7.2 CRA (Canada Revenue Agency) Compliance

What Fuelshine provides:

• Contemporaneous mileage records (GPS timestamps)

• Vehicle usage logs (business vs. personal)

• Exportable data in CRA-compatible formats

• Historical trip archive

What you MUST do:

• Keep the original export (screenshot or CSV) alongside your tax return

• Maintain underlying fuel receipts and maintenance invoices

• Document the business purpose of each trip (sales calls, client visits, etc.)

• Apply the current CRA mileage rate to calculate deduction

CRA requirements for business mileage:

• Records must show date, kilometers driven, and purpose

• Mileage must be for eligible business use (not commute to work)

• Must be kept contemporaneously (not reconstructed months later)

• Personal use must be excluded

• Supporting documents must be retained

Fuelshine limitation:

• We cannot determine if your trips qualify as business under CRA rules

• We track WHERE you went, not WHY (that's your job to document)

• A trip to a client's office might be business; a trip to a personal friend's house is not

7.3 IRS (Internal Revenue Service) Compliance

What Fuelshine provides:

• Mileage logs compliant with IRS Publication 587

• Trip data exportable in IRS-compatible format

• Real-time documentation (not reconstructed)

What you MUST do:

• Maintain records showing date, odometer readings, and mileage

• Document business purpose (client meeting, conference, etc.)

• Show beginning and ending odometer readings per tax year

• Deduct IRS standard mileage rate (or actual expenses, not both)

• Retain all supporting documents for at least 3-7 years

IRS rules:

• Business miles are deductible; commuting miles are NOT

• You must have contemporaneous written records (Fuelshine qualifies)

• A diary or log alone is not sufficient; you need corroborating evidence (receipts, calendars)

• Self-employed, employees, and business owners have different rules

7.4 What Happens in a Tax Audit

If the CRA or IRS audits your mileage deductions:

1. They will request your trip records

2. You provide Fuelshine export + fuel receipts + maintenance records

3. Auditor compares your claims to:

   • Actual fuel purchases (receipt dates/amounts)

   • Vehicle maintenance history

   • Mileage vs. fuel consumption (does it add up?)

   • Business vs. personal trip patterns

4. Fuelshine's role:

   • Provides GPS data showing real trips

   • Shows timestamps and distances

   • Can be challenged if data seems fabricated (all business trips, no personal)

   • Supports credibility if data is consistent and detailed

5. Red flags that invite audits:

   • 100% business mileage (unrealistic)

   • Round numbers (500 miles per trip, always)

   • Trips only on weekdays (personal trips hidden?)

   • No supporting fuel receipts

   • Conflicting data (claims 5,000 miles but purchased 20 gallons fuel)

Fuelshine protection:

• We cannot guarantee acceptance by tax authorities

• We provide tools for honest record-keeping

• We have no control over tax audits or disputes

• Any audit outcomes are between you and the tax authority

 

8. INSURANCE & TELEMATICS DISCLAIMERS

8.1 NOT Insurance

Fuelshine does NOT provide, sell, or underwrite insurance policies.

If you're interested in insurance:

• Contact your current insurer about usage-based insurance (UBI)

• Or contact our insurance partners directly (we do not arrange policies)

• Review their privacy policies and terms independently

8.2 Insurance Integration Limitations

How insurance integration works:

1. You opt-in to share Fuelshine data with insurers

2. Insurers receive your DriveSmart Score™ and telematics summary

3. Insurers apply their own scoring models

4. Insurers may offer discounts (typically 10-30%)

What Fuelshine does NOT control:

• ✗ Insurance premium calculation (that's entirely the insurer's decision)

• ✗ Policy approval or denial (insurer decides)

• ✗ Premium discount eligibility (insurer's rules, not ours)

• ✗ Policy cancellation or non-renewal (insurer's decision)

• ✗ Claims adjudication (insurer decides whether to pay)

What Fuelshine CAN'T guarantee:

• We cannot promise you'll get a discount

• We cannot prevent premium increases

• We cannot override insurer decisions

• We cannot guarantee accuracy of our telematics data for insurance purposes

• Discontinuing Fuelshine does NOT prevent insurers from acting on data already shared

8.3 DriveSmart Score™ Limitations

What it measures:

• Harsh acceleration/braking frequency

• Speeding violations

• Time spent idling

• Safe following distance

• Collision event frequency

What it does NOT measure:

• ✗ Overall driving skill

• ✗ Likelihood of accidents

• ✗ Violation of traffic laws (we don't check licenses)

• ✗ Professional driver certification

• ✗ Insurance risk in all contexts

Score usage:

• Insurance companies may adjust scoring for their own models

• A high DriveSmart Score does NOT guarantee insurance discounts

• A low score may trigger premium increase or non-renewal

• Some insurers ignore telematics entirely

Disputes:

• If you disagree with DriveSmart Score, we can review the data

• But we cannot override the score or remove it from your record

• Insurers may have their own data sources

9. FLEET MANAGEMENT & EMPLOYER FEATURES

9.1 Fleet Manager Responsibilities

If you manage a fleet account (employer, fleet operator, etc.):

You are responsible for:

• Obtaining driver consent before adding them to fleet management

• Communicating data collection and privacy practices to drivers

• Complying with employment laws regarding employee monitoring

• Providing access to drivers' own data

• Establishing clear policies on data use and discipline

What fleet managers CAN see:

• Real-time vehicle locations

• Trip routes and duration

• Fuel consumption and DriveSmart Score

• Alerts (harsh braking, speeding, geofence breach)

• Idle time and active hours

What fleet managers CANNOT see:

• ✗ Driver personal messages or communications

• ✗ Personal trips (with privacy mode enabled)

• ✗ Payment information

• ✗ Support tickets or personal settings

• ✗ Home location (if privacy mode enabled)

9.2 Driver Privacy in Fleet Mode

Drivers retain privacy for:

• Trips marked "Personal" (hidden from manager; shows as "Personal Trip")

• Home and personal locations (with privacy mode enabled)

• Personal settings and communications

• Data unrelated to vehicle operation

Drivers should know:

• Employers can see real-time location during work hours

• Harsh braking and speeding events are logged (not just quantity, but specific incidents)

• Idle time and engine run time are monitored

• Some privacy features may not be available in enterprise plans

 

9.3 No Waiver of Employment Laws

These Terms do NOT:

• Override local employment laws

• Permit illegal surveillance or discrimination

• Waive employee privacy rights

• Excuse harassment or retaliation based on telematics data

• Allow discipline based solely on Fuelshine data without investigation

You must comply with:

• Canada: PIPEDA, provincial privacy laws, employment standards

• USA: State employment laws, federal privacy laws, union contracts

• EU: GDPR, local employment law

• Others: Local labor and privacy regulations

 

10. DATA ACCURACY & CORRECTION

10.1 User-Generated Data

You are responsible for the accuracy of data you submit:

• Driver information

• Vehicle registration

• Trip categorization

• Odometer readings (if manual entry)

• Mileage rate settings

Incorrect data may result in:

• Inaccurate tax deductions (your liability)

• Insurance claim denials

• Fleet management alerts based on false data

To correct data:

1. Edit in-app (for current settings and future trips)

2. Contact support@getfuelshine.com with past data corrections

3. Request data amendment per Privacy Policy Part 4.2

10.2 System-Generated Data

Fuelshine provides data "as-is" from GPS, OBD, and device sensors.

Limitations:

• GPS accuracy varies (±5-20 meters under ideal conditions)

• OBD data reflects vehicle sensor readings, not independent verification

• Timestamps may have latency (especially in background mode)

• Data may be incomplete if connection drops

You acknowledge:

• System data is best-effort, not guaranteed

• You review and correct Fuelshine suggestions before submitting

• You do NOT rely solely on automated data for critical decisions (tax deductions, insurance claims)

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11. INTELLECTUAL PROPERTY

11.1 Fuelshine's IP

Fuelshine owns:

• All software code, algorithms, and design elements

• Trademarks: "Fuelshine," "DriveSmart Score™," "EcoPoints™"

• Databases and data compilations

• Documentation and help materials

• Improvements and modifications developed by Fuelshine

You may NOT:

• Copy, modify, or adapt the app

• Reverse-engineer or decompile the code

• Create derivative works

• Use our brademarks without permission

• Claim ownership of Fuelshine features

11.2 Your Data Ownership

You own:

• Your personal data (email, phone, address)

• Trip records you create

• Mileage and fuel logs

• Photos and documents you upload

You grant Fuelshine:

• License to store, process, and analyze your data for service delivery

• Right to create aggregated/anonymized reports

• Right to use your data for product improvement (with anonymization)

• Right to share telematics data with partners (per Privacy Policy)

You do NOT own:

• Fuelshine's insights, algorithms, or scoring models

• Compiled data from multiple users

• Anonymized analytics

 

12. THIRD-PARTY INTEGRATIONS & LINKS

12.1 Third-Party Services

Fuelshine may integrate with third-party services:

• Payment processors (Stripe, Square)

• Insurance partners (Belairdirect, Wawanesa, State Farm, etc.)

• Analytics providers (PostHog, Mixpanel)

• Cloud infrastructure (AWS, Google Cloud)

• Fuel price APIs (GasBuddy, etc.)

Fuelshine is NOT responsible for:

• Third-party service availability or quality

• Third-party privacy practices (review their policies)

• Third-party security breaches

• Service interruptions caused by third parties

• Disputes with third parties

12.2 External Links

Fuelshine may link to third-party websites:

• Vehicle manufacturer sites

• Insurance company websites

• Fuel price tracking services

• News sites

• Vehicle registration authorities

Disclaimers:

• We do not endorse these sites or their content

• We are not responsible for their accuracy, security, or privacy

• Their terms and privacy policies apply, not ours

• Use at your own risk

 

13. LIMITATION OF LIABILITY

13.1 Liability Cap

To the maximum extent permitted by law:

Fuelshine's total liability to you is LIMITED TO:

• Option 1: The amount you paid for Fuelshine services in the past 12 months, OR

• Option 2: $100 USD/CAD

Whichever is LOWER.

This cap applies to:

• ✗ Lost profits or revenue

• ✗ Lost data or documents

• ✗ Emotional distress

• ✗ Wrongful termination claims

• ✗ Tax audit liabilities

• ✗ Insurance claim denials

• ✗ Indirect, incidental, or consequential damages

13.2 Exceptions to Liability Cap

We ARE liable (without cap) for:

• Gross negligence or willful misconduct

• Data breaches caused by our negligence

• Violations of privacy laws

• Fraud or intentional misrepresentation

• Death or personal injury

 

14. INDEMNIFICATION

You agree to indemnify (defend and pay for) Fuelshine if you:

• Violate these Terms or applicable laws

• Use Fuelshine illegally (fraud, evasion, hacking)

• Infringe on others' intellectual property rights

• Cause harm to other users

• Make false claims (tax fraud, insurance fraud)

• Fail to keep your password secure and someone breaches your account

This means you pay for:

• Legal fees

• Settlements and judgments

• Regulatory fines (if caused by your actions)

• Harm to third parties

 

15. DISPUTE RESOLUTION

15.1 Informal Resolution (Mandatory First Step)

Before pursuing any legal action:

1. Contact support@getfuelshine.com with detailed complaint

2. Provide: account email, issue description, requested resolution, supporting documents

3. Fuelshine responds within 30 days

4. Good-faith negotiation for 60 days

15.2 Regional Dispute Procedures

🇨🇦 Canada (Brampton, Ontario Jurisdiction)

If informal resolution fails:

Option A: Mediation (Recommended)

• Mutually agree on a neutral mediator

• Share costs equally

• Session held in Ontario (virtual acceptable)

• Mediator helps negotiate settlement

• If mediation fails, proceed to option B

Option B: Arbitration (User Choice)

• Single arbitrator arbitration under JAMS/AAA rules

• Location: Toronto, Ontario

• Cost: Split equally (Fuelshine pays arbitrator fees)

• Decision is binding; limited appeal rights

• OR proceed to Option C (court)

Option C: Court (User Choice)

• You can sue in Ontario Superior Court

• Or in small claims court if claim <$35,000

• Governed by Ontario law

• Fuelshine's registered address: [TO BE ADDED]

🇺🇸 USA (Multi-State Jurisdiction)

If informal resolution fails:

Option A: Mediation (Recommended)

• Mutually agree on mediator (JAMS, AAA preferred)

• Virtual or in-person mediation

• Share costs

• 30-day mediation period

Option B: Arbitration (User Choice)

• Federal Arbitration Act (FAA) applies

• Single arbitrator, JAMS/AAA rules

• Location: Virtual or mutually agreed (user can request phone/video)

• Cost: Fuelshine pays arbitrator fees

• Decision binding; limited appeal

• OR you can pursue court instead

Option C: Court (User Choice)

• Small claims: If claim <$5,000, can sue in small claims court (no arbitration)

• Civil litigation: If claim ≥$5,000, can opt out of arbitration in writing within 30 days

• Jurisdiction: State where you reside or where we operate

• Governing law: Laws of your state (e.g., California, New York)

• No class actions: You waive right to class actions; must pursue individually

🇪🇺 EU/UK (GDPR Jurisdiction)

If informal resolution fails:

For privacy disputes specifically:

• No arbitration (GDPR Article 79 requires judicial remedy)

• You have right to sue in your local court

• No waiver of court access for privacy violations

For other disputes:

• Court proceedings in your country of residence

• Local law applies

• Governing law: Laws of your residence country (e.g., Germany, France, Ireland)

🇧🇷 Brazil (LGPD Jurisdiction)

If informal resolution fails:

For data protection disputes:

• No mandatory arbitration (LGPD rights include court access)

• You can sue in Brazilian courts

• Governing law: Brazilian law

For other disputes:

• Arbitration available (if both parties consent)

• Or court proceedings in Brazil

🇦🇺 Australia (Privacy Act Jurisdiction)

If informal resolution fails:

For privacy disputes:

• No arbitration (Privacy Act protections include court access)

• File complaint with Office of the Australian Information Commissioner (OAIC)

• Can sue in Australian courts

For other disputes:

• Arbitration (if agreed) or court

• Governing law: Australian law

15.3 Class Actions & Collective Actions

You agree:

• ✗ You cannot join a class action lawsuit

• ✗ You cannot pursue a collective action with other users

• ✗ Each dispute is handled individually (via arbitration or court)

• ✗ No class-wide claims even if others have similar issues

Exception: Some jurisdictions (EU, Canada, Australia) may not permit waiving class actions; local law overrides this clause.

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16. GOVERNING LAW & JURISDICTION

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17. TERMINATION & ACCOUNT SUSPENSION

17.1 Termination by You

You can terminate your account anytime:

1. Go to Settings → Account → Delete Account

2. Or email privacy@getfuelshine.com with "Account Deletion Request"

3. 30-day grace period before permanent deletion

4. Remaining subscription balance: NOT refunded

17.2 Termination by Fuelshine

We can suspend or terminate your account if:

• Violation of Terms: Fraud, hacking, illegal activity

• Non-payment: 30 days overdue on subscription

• Inactivity: No login for 12 months + failed contact attempts

• Abuse: Harassment, threats, violation of acceptable use policy

• Legal requirement: Court order, regulatory demand

• Technical: Service discontinued in your region

Notice: We provide 30 days' notice except in cases of:

• Imminent harm or illegal activity (immediate termination)

• Severe violations (3-7 day notice)

• Non-payment (payment reminder, then 7-day notice)

17.3 What Happens After Termination

Data retention:

• Active account data deleted after 30-day grace period

• Legal hold data retained per privacy law (7 years for tax records)

• Payment records retained (7 years for accounting)

Services ceases:

• You lose access to trip data, fleet management, features

• API integrations stop

• Insurance data sharing stops

• Data exports are no longer available

 

18. CHANGES TO TERMS

18.1 Updates & Modifications

Fuelshine may update these Terms anytime.

How we notify:

• Major changes: In-app notification + email (30 days before effective date)

• Minor clarifications: Posted on website; no separate notification

• Emergency changes: Effective immediately (legal requirement)

18.2 Your Acceptance

By continuing to use Fuelshine after we publish changes, you accept the new Terms.

If you disagree:

• Stop using the service

• Delete your account per Section 17.1

• No refund for pre-change subscription usage

 

19. ENTIRE AGREEMENT

These Terms, along with the Privacy Policy and Data Processing Agreement (if applicable), constitute the entire agreement between you and Fuelshine.

Previous agreements:

• Any prior terms of service are superseded and no longer apply

• Side agreements (emails, verbal promises) do not override these Terms

• If conflicts exist, these Terms control

 

20. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable by a court:

• That provision is severed

• All other provisions remain in effect

• Exception: Class action waiver is core to our agreement; if invalid, entire agreement may be void

 

21. CONTACT & LEGAL NOTICES

21.1 General Inquiries

Email: support@getfuelshine.com
Response time: 2-5 business days

21.2 Privacy & Legal Requests

Email: privacy@getfuelshine.com
Response time: 30 days (extendable to 90 days for complex requests)

21.3 Billing Issues

Email: billing@getfuelshine.com
Response time: 3-5 business days

21.4 Security Issues

Email: security@getfuelshine.com
Response time: 24 hours for vulnerability disclosures

21.5 Legal Notices

Mailing Address:
Fuelshine Inc.
[Address TBD]
Brampton, Ontario, Canada

 

22. ACKNOWLEDGMENTS

By creating a Fuelshine account, you acknowledge:

✓ You are at least 18 years old (or have parental consent if 16-17)
✓ You have read and understand these Terms of Service
✓ You agree to abide by all provisions herein
✓ You understand the limitations and disclaimers, including:

• Fuelshine is not professional tax, legal, or insurance advice

• GPS/OBD accuracy limitations

• Liability is capped

• Some disputes go to arbitration (USA) or courts (others)
  ✓ You accept responsibility for maintaining account security
  ✓ You agree to indemnify Fuelshine for violations

 

23. SPECIAL PROVISIONS BY JURISDICTION

23.1 EU/EEA Consumers

If you're in the EU/EEA, additional consumer protections apply:

• Right to 14-day withdrawal from purchase (not just 7 days)

• Mandatory liability for product defects

• Cannot fully waive statutory rights

• Arbitration only if GDPR-compliant

23.2 California Residents (CCPA)

• You have right to know, delete, correct, and opt out (see Privacy Policy)

• Cannot discriminate for exercising privacy rights

• Accessibility requirements for website/app apply

23.3 Canadian Residents (PIPEDA)

• Personal information access/correction rights apply

• Breach notification required within reasonable timeframe

• Class action waiver may not be enforceable under Canadian law

 

APPENDIX A: SERVICE LEVEL AGREEMENT (SLA)

Available for Business & Enterprise plans only.

Uptime commitment: 99.5% monthly (30 minutes downtime allowed)
Downtime refund: 5% monthly credit per 0.1% below 99.5%
Maintenance windows: Announced 48 hours in advance, outside business hours

 

APPENDIX B: API TERMS (For Developers)

Fuelshine REST API is available to Business & Enterprise customers.

API limitations:

• Rate limit: 1,000 requests/hour per app

• Data retention: Real-time data only; historical data via data export

• No re-sale: Cannot resell Fuelshine data to third parties

• Monitoring: Excessive rate limiting may trigger account review

API abuse: Rate limiting, API key revocation, account termination

 

Terms of Service Version: 2.0
Effective Date: January 1, 2026
Last Updated: January 2, 2026
Document ID: FLS-ToS-V2-2026

© 2026 Fuelshine Inc. All rights reserved. These Terms are governed by the laws of Ontario, Canada, with local law compliance where applicable.

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